As the pressure builds, Twitter executives build the case for a permanent ban
THE REMOVAL OF DONALD TRUMP: Part Two: January 7th, 2022
Journalists Michael Shellenberger and Leighton Woodhouse post the fourth installment in a series of internal documents obtained by sources at Twitter regarding the removal of Donald Trump from Twitter beginning on January 7, 2022.
Please allow time for these files to load from Twitter. All twitter images are below the tweets so you do not have to go to twitter to see them.
On Jan 7, senior Twitter execs:
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
– create justifications to ban Trump
– seek a change of policy for Trump alone, distinct from other political leaders
– express no concern for the free speech or democracy implications of a ban
This #TwitterFiles is reported with @lwoodhouse
For those catching up, please see:
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
Part 1, where @mtaibbi documents how senior Twitter executives violated their own policies to prevent the spread of accurate information about Hunter Biden’s laptop;https://t.co/4Y2xkh6Osc
Part 2, where @bariweiss shows how senior Twitter execs created secret blacklists to “de-amplify” disfavored Twitter users, not just specific tweets;https://t.co/ilWqjXitxq
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
And Part 3, where @mtaibbi documents how senior Twitter execs censored tweets by Trump in the run-up to the Nov 2020 election while regularly engaging with representatives of U.S. government law enforcement agencies.https://t.co/qmsRUdwV0L
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
For years, Twitter had resisted calls to ban Trump.
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
“Blocking a world leader from Twitter,” it wrote in 2018, “would hide important info… [and] hamper necessary discussion around their words and actions.”https://t.co/qaqklHOHjc
But after the events of Jan 6, the internal and external pressure on Twitter CEO @jack grows.
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
Former First Lady @michelleobama , tech journalist @karaswisher , @ADL , high-tech VC @ChrisSacca , and many others, publicly call on Twitter to permanently ban Trump. pic.twitter.com/RzNj7WJReg
Dorsey was on vacation in French Polynesia the week of January 4-8, 2021. He phoned into meetings but also delegated much of the handling of the situation to senior execs @yoyoel , Twitter’s Global Head of Trust and Safety, and @vijaya Head of Legal, Policy, & Trust.
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
As context, it’s important to understand that Twitter’s staff & senior execs were overwhelmingly progressive.
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
In 2018, 2020, and 2022, 96%, 98%, & 99% of Twitter staff’s political donations went to Democrats. https://t.co/XdwkdPwYVQ
In 2017, Roth tweeted that there were “ACTUAL NAZIS IN THE WHITE HOUSE.”
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
In April 2022, Roth told a colleague that his goal “is to drive change in the world,” which is why he decided not to become an academic. pic.twitter.com/1Bi7fNHfWP
On January 7, @Jack emails employees saying Twitter needs to remain consistent in its policies, including the right of users to return to Twitter after a temporary suspension
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
After, Roth reassures an employee that “people who care about this… aren’t happy with where we are” pic.twitter.com/IfDpEVnOtR
Around 11:30 am PT, Roth DMs his colleagues with news that he is excited to share.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“GUESS WHAT,” he writes. “Jack just approved repeat offender for civic integrity.”
The new approach would create a system where five violations (“strikes”) would result in permanent suspension. pic.twitter.com/F1KYqd1Xea
“Progress!” exclaims a member of Roth’s Trust and Safety Team.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
The exchange between Roth and his colleagues makes clear that they had been pushing @jack for greater restrictions on the speech Twitter allows around elections.
Roth’s colleague’s query about “incitement to violence” heavily foreshadows what will happen the following day.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
On January 8, Twitter announces a permanent ban on Trump due to the “risk of further incitement of violence.” pic.twitter.com/psLb5HDGQP
On J8, Twitter says its ban is based on “specifically how [Trump’s tweets] are being received & interpreted.”
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
But in 2019, Twitter said it did “not attempt to determine all potential interpretations of the content or its intent.” https://t.co/2jW1s5pH4W pic.twitter.com/8gZwIDtyUQ
The *only* serious concern we found expressed within Twitter over the implications for free speech and democracy of banning Trump came from a junior person in the organization. It was tucked away in a lower-level Slack channel known as “site-integrity-auto.” pic.twitter.com/6CWiz5MXfu
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“This might be an unpopular opinion but one off ad hoc decisions like this that don’t appear rooted in policy are imho a slippery slope… This now appears to be a fiat by an online platform CEO with a global presence that can gatekeep speech for the entire world…” pic.twitter.com/4pedmgY8pa
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Twitter employees use the term “one off” frequently in their Slack discussions. Its frequent use reveals significant employee discretion over when and whether to apply warning labels on tweets and “strikes” on users. Here are typical examples. pic.twitter.com/nnhEgmwXLg
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Recall from #TwitterFiles2 by @bariweiss that, according to Twitter staff, “We control visibility quite a bit. And we control the amplification of your content quite a bit. And normal people do not know how much we do.”https://t.co/rDs5VZdaCt
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Twitter employees recognize the difference between their own politics & Twitter’s Terms of Service (TOS), but they also engage in complex interpretations of content in order to stamp out prohibited tweets, as a series of exchanges over the “#stopthesteal” hashtag reveal. pic.twitter.com/tfZesQNXx8
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Roth immediately DMs a colleague to ask that they add “stopthesteal” & [QAnon conspiracy term] “kraken” to a blacklist of terms to be deamplified.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Roth’s colleague objects that blacklisting “stopthesteal” risks “deamplifying counterspeech” that validates the election. pic.twitter.com/G02gGeicUW
Indeed, notes Roth’s colleague, “a quick search of top stop the steal tweets and they’re counterspeech”
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
But they quickly come up with a solution: “deamplify accounts with stopthesteal in the name/profile” since “those are not affiliated with counterspeech” pic.twitter.com/BjVvtAhLtw
But it turns out that even blacklisting “kraken” is less straightforward than they thought. That’s because kraken, in addition to being a QAnon conspiracy theory based on the mythical Norwegian sea monster, is also the name of a cryptocurrency exchange, and was thus “allowlisted” pic.twitter.com/KGnPJUGHY5
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Employees struggle with whether to punish users who share screenshots of Trump’s deleted J6 tweets
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“we should bounce these tweets with a strike given the screen shot violates the policy”
“they are criticising Trump, so I am bit hesitant with applying strike to this user” pic.twitter.com/dhHF2nXsHz
What if a user dislikes Trump *and* objects to Twitter’s censorship? The tweet still gets deleted. But since the *intention* is not to deny the election result, no punishing strike is applied.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“if there are instances where the intent is unclear please feel free to raise” pic.twitter.com/8bdG6b38ej
Around noon, a confused senior executive in advertising sales sends a DM to Roth.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Sales exec: “jack says: ‘we will permanently suspend [Trump] if our policies are violated after a 12 hour account lock’… what policies is jack talking about?”
Roth: “*ANY* policy violation” pic.twitter.com/ExSFNM7BAb
What happens next is essential to understanding how Twitter justified banning Trump.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Sales exec: “are we dropping the public interest [policy] now…”
Roth, six hours later: “In this specific case, we’re changing our public interest approach for his account…” pic.twitter.com/XRUFil2npI
The ad exec is referring to Twitter’s policy of “Public-interest exceptions,” which allows the content of elected officials, even if it violates Twitter rules, “if it directly contributes to understanding or discussion of a matter of public concern” https://t.co/xTs14fD8V9 pic.twitter.com/ycbdlVmI7l
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Roth pushes for a permanent suspension of Rep. Matt Gaetz even though it “doesn’t quite fit anywhere (duh)”
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
It’s a kind of test case for the rationale for banning Trump.
“I’m trying to talk [Twitter’s] safety [team] into… removal as a conspiracy that incites violence.” pic.twitter.com/ZQP6u1zevy
Around 2:30, comms execs DM Roth to say they don’t want to make a big deal of the QAnon ban to the media because they fear “if we push this it looks we’re trying to offer up something in place of the thing everyone wants,” meaning a Trump ban. pic.twitter.com/GHeFoY1zQp
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
That evening, a Twitter engineer DMs to Roth to say, “I feel a lot of debates around exceptions stem from the fact that Trump’s account is not technically different from anybody else’ and yet treated differently due to his personal status, without corresponding _Twitter rules_..” pic.twitter.com/R04TlfdVvK
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Roth’s response hints at how Twitter would justify deviating from its longstanding policy. “To put a different spin on it: policy is one part of the system of how Twitter works… we ran into the world changing faster than we were able to either adapt the product or the policy.” pic.twitter.com/wGMvuoS7u3
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
The evening of January 7, the same junior employee who expressed an “unpopular opinion” about “ad hoc decisions… that don’t appear rooted in policy,” speaks up one last time before the end of the day.https://t.co/DKyQmDhQvB
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Earlier that day, the employee wrote, “My concern is specifically surrounding the unarticulated logic of the decision by FB. That space fills with the idea (conspiracy theory?) that all… internet moguls… sit around like kings casually deciding what people can and cannot see.” pic.twitter.com/KqwSdANBgo
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
The employee notes, later in the day, “And Will Oremus noticed the inconsistency too…,” linking to an article for OneZero at Medium called, “Facebook Chucked Its Own Rulebook to Ban Trump.”https://t.co/JmafTfbUqV
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“The underlying problem,” writes @WillOremus , is that “the dominant platforms have always been loath to own up to their subjectivity, because it highlights the extraordinary, unfettered power they wield over the global public square…
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“… and places the responsibility for that power on their own shoulders… So they hide behind an ever-changing rulebook, alternately pointing to it when it’s convenient and shoving it under the nearest rug when it isn’t.”https://t.co/JmafTeURoV
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“Facebook’s suspension of Trump now puts Twitter in an awkward position. If Trump does indeed return to Twitter, the pressure on Twitter will ramp up to find a pretext on which to ban him as well.”
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Indeed. And as @bariweiss will show tomorrow, that’s exactly what happened.
/END
